Need Help? Find answers to common questions, get technical support, or report issues with Parlor. We're here to help you solve mysteries with friends!
Quick Help
Need immediate assistance? Try these quick solutions:
Frequently Asked Questions
📱 How do I start a mystery game?
To start a mystery game in Parlor:
- Open the Parlor app
- Tap "Host Game" to create a new session
- Choose your mystery scenario
- Share the room code with friends
- Wait for players to join, then start the mystery!
All players need the Parlor app installed on their devices.
🔍 How does AR detection work?
Parlor uses your device's camera to detect objects and surfaces for interactive clues:
- Object Recognition: Point your camera at everyday objects to reveal clues
- Surface Tracking: Place virtual evidence on tables and surfaces
- Privacy First: All AR processing happens locally on your device
- No Recording: We never store or transmit camera data
Make sure you're in a well-lit area for best AR performance.
👥 How many players can join a game?
Parlor supports 3-8 players per game session:
- Minimum: 3 players needed to start most mysteries
- Optimal: 4-6 players for the best experience
- Maximum: 8 players for larger mysteries
Each mystery scenario has its own recommended player count for the best experience.
📶 Do I need internet to play?
Parlor uses local wireless connection for gameplay:
- No Internet Required: Games run entirely on local device connections
- WiFi Recommended: All players should be on the same WiFi network
- Cellular Backup: Host can share mobile hotspot if needed
- Privacy Benefit: Your game data never leaves the local network
This ensures low latency and complete privacy for your mystery sessions.
🎮 What mystery themes are available?
Parlor features multiple mystery themes:
- Classic Murder Mystery: Traditional whodunit scenarios
- Heist Adventures: Plan and execute elaborate thefts
- Supernatural Mysteries: Paranormal investigations
- Historical Mysteries: Solve crimes from different eras
New mysteries are added regularly through app updates.
⚠️ The app crashed or froze - what should I do?
If Parlor crashes or becomes unresponsive:
- Force close the app and reopen it
- Restart your device if problems persist
- Check available storage - AR features need space
- Update the app to the latest version
- Contact support if issues continue
Game progress is automatically saved, so you can resume your mystery.
📧 How do I report inappropriate behavior?
Report Harassment or Abuse: We take player safety seriously.
To report inappropriate behavior:
- Immediate Action: Leave the game session immediately
- Document: Note the time, players involved, and what happened
- Report: Email synclively@gmail.com with details
- Block: Use in-app blocking features if available
Include as much detail as possible to help us investigate and take appropriate action.
Technical Support
System Requirements
- iOS: iOS 14.0 or later
- AR Features: iPhone 7 or newer recommended
- Storage: 500MB available space
- Network: Local WiFi connection required
Troubleshooting AR Issues
- Poor lighting: Use adequate lighting for object detection
- Clean camera lens: Wipe camera for clear AR tracking
- Restart AR session: Close and reopen the camera view
- Device heating: Let device cool down if overheating
Network Connection Issues
- Same network: Ensure all players are on the same WiFi
- Router settings: Check if local network discovery is enabled
- Firewall: Ensure no network restrictions block local connections
- Distance: Stay within reasonable range of the host device