Support Center

Get help with Lotus, find answers about digital wellness, and connect with our support team.

Need Help?

📧

Email Support

synclively@gmail.com

💬

In-App Support

Settings → Help & Support

Response Times

We typically respond within a week. Complex technical issues may take longer to resolve.

Frequently Asked Questions

Getting Started
App Blocking
Privacy & Data
Troubleshooting
How does app blocking work? +

Lotus uses Apple's Screen Time framework to help you create intentional boundaries:

  • Mindful Moments: Before opening blocked apps, you'll see a gentle prompt to check in with yourself
  • Intention Setting: Ask yourself "Why am I opening this app right now?"
  • Alternative Suggestions: Get suggestions for wellness activities instead
  • Flexible Blocking: Override when you truly need access

Note: Blocking is a tool for awareness, not punishment. It can be bypassed if needed.

The app blocking isn't working. What should I do? +

If app blocking isn't working as expected:

  • Check Permissions: Ensure Screen Time permissions are enabled in iOS Settings
  • Restart the App: Close and reopen Lotus to refresh permissions
  • iOS Limitations: Some apps may bypass restrictions - this is normal
  • Alternative Approach: Focus on mindful prompts rather than hard blocking
  • Contact Support: We can help troubleshoot specific issues
Is my data private and secure? +

Absolutely. Your privacy is fundamental to Lotus:

  • Local Storage: Your data stays on your device and in your private iCloud
  • No Analytics: We don't track your usage patterns or habits
  • No Ads: No advertising means no data collection for targeting
  • Transparent Practices: Our privacy policy explains everything clearly

We believe digital wellness starts with respecting your digital privacy.

How do I sync between my devices? +

Lotus syncs automatically across your Apple devices using iCloud:

  • Automatic Sync: Habits, goals, and progress sync seamlessly
  • Enable iCloud: Go to iOS Settings → Apple ID → iCloud → Lotus
  • Privacy First: Sync happens in your private iCloud space
  • Offline Support: Use Lotus without internet; sync when reconnected