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Support & Help

Speakeasy by Fuyu Labs

Last Updated: January 15, 2025

Practice with Confidence: Get help with AI conversation coaching, voice recognition, and improving your communication skills. We're here to support your conversation practice journey!

Quick Help

Need immediate assistance? Try these quick solutions:

Frequently Asked Questions

🎤 How does voice recognition work in Speakeasy?
🤖 What AI models does Speakeasy use?
🔒 Is my voice data safe and private?
💼 Can I use Speakeasy for professional training?
📱 What devices are supported?
⚠️ The app isn't responding to my voice properly
📊 How can I track my conversation improvement?
🚨 How do I report inappropriate AI responses?

Technical Support

Voice and Microphone Issues

  • No microphone access: Check Settings → Privacy → Microphone → Speakeasy
  • Poor audio quality: Use wired headphones or move to quieter location
  • Voice not detected: Speak louder or closer to device microphone
  • Delayed responses: Restart app or check device memory usage

AI Performance Issues

  • Slow responses: Close other apps to free device resources
  • Inaccurate responses: Try rephrasing your input more clearly
  • App crashes: Update to latest version or restart device
  • Model loading errors: Check available storage space

Data and Privacy

  • Delete voice data: Settings → Privacy → Delete Voice Data
  • Export practice history: Settings → Data → Export Progress
  • Reset AI preferences: Settings → AI → Reset to Defaults
  • Account deletion: Contact synclively@gmail.com

Contact Information

General Support: synclively@gmail.com

Voice Privacy Issues: synclively@gmail.com

AI Ethics Concerns: synclively@gmail.com

Business Inquiries: synclively@gmail.com

Business Address: [TODO: Add business address after Delaware incorporation - required for legal compliance]

Response Times

  • General Support: Within 2 business days
  • Voice Privacy: Within 24 hours
  • AI Ethics: Within 48 hours
  • Technical Issues: Within 1 business day

What to Include in Support Requests

When contacting support, please include:

  • Your device model and iOS/macOS version
  • Speakeasy app version number
  • Description of what you were trying to do
  • Exact error messages or unexpected behavior
  • Steps you've already tried to fix the issue
  • Screenshots or screen recordings if helpful