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Contact

Email synclively@gmail.com for anything: a bug, a printer that won’t cooperate, or a feature you’d love.

Frequently asked

Which printers work?

Any AirPrint printer. Photo printers without AirPrint (some DNP and Citizen models) can be used through a bridge box that presents them as an AirPrint printer.

My printer isn’t showing up.

Make sure the iPad and printer are on the same Wi-Fi network, and that the venue network doesn’t isolate devices from each other. Many public and hotel networks do. A small travel router is a reliable fix for events.

How do I leave the booth during an event?

Press and hold the small lock in the top-right corner for 2 seconds, then enter your host PIN. For extra protection at a real event, turn on iPad Guided Access.

I forgot my host PIN.

The PIN is stored only on your device, so we can’t look it up or reset it for you. You can change it from the live event screen, so it’s worth writing it down somewhere safe.

Can I make my own frame?

Yes. Use “Design it here” in the app, or make a PNG with transparent photo windows at the exact size the app shows you (3 photos: 600×1399, 4 photos: 600×1810, 6 photos: 1200×2293 px).

Where are my strips and photos?

Stored privately in the app on your device. From the event screen’s Saved strips page you can export strips, or everything including the original photos.

How do I request a refund?

Purchases are billed by Apple, so refunds go through Apple’s process at reportaproblem.apple.com.

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