Support Center

Get help with BambooReader, find answers to common questions, and connect with our support team.

Need Help?

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Email Support

synclively@gmail.com

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In-App Support

Settings → Help & Support

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Bug Reports

Report issues & feedback

Response Times

We typically respond within a week. Complex technical issues may take longer to resolve.

Frequently Asked Questions

Getting Started
Importing Content
Vocabulary & Study
Sync & Backup
Troubleshooting
How do I import my first document? +

There are several ways to import content into BambooReader:

  • Copy & Paste: Copy text from any app, then open BambooReader to automatically import
  • Camera Import: Take a photo of printed text and we'll extract the Chinese characters
  • File Import: Import PDF, Word, or text files from your device or cloud storage
  • Share Sheet: Use "Share" from Safari, news apps, or other apps to send content to BambooReader
What file formats are supported? +

BambooReader supports these formats:

  • Text files: .txt, .rtf
  • Documents: .pdf, .doc, .docx
  • Images: .jpg, .png (with text recognition)
  • Web content: Direct copy-paste from websites

For best results, ensure text is clearly readable and in simplified or traditional Chinese.

How does the vocabulary system work? +

BambooReader uses spaced repetition to help you learn vocabulary effectively:

  • Automatic Detection: New words are automatically identified and added to your vocabulary list
  • Smart Scheduling: Words you struggle with appear more frequently in reviews
  • Context Learning: See how words are used in the original text you imported
  • Progress Tracking: Monitor your vocabulary growth and retention rates
Can I use BambooReader offline? +

Yes! Most BambooReader features work offline:

  • Reading imported documents
  • Vocabulary flashcard reviews
  • Dictionary lookups (basic definitions)
  • Progress tracking

Internet connection is needed for: syncing across devices, downloading new curated content, and advanced dictionary features.

The app isn't recognizing text correctly. What should I do? +

If text recognition isn't working well, try these steps:

  • Image Quality: Ensure photos are clear, well-lit, and in focus
  • Text Size: Larger text is recognized more accurately
  • Manual Correction: You can edit recognized text after import
  • Alternative Method: Try copy-paste instead of photo import
  • Report Issues: Send us examples so we can improve recognition

Learning Resources

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Content Recommendations

Discover the best types of content to import based on your current HSK level and interests.

Browse Stories
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Community

Connect with other BambooReader users, share content recommendations, and get peer support.

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